Update on the cracked Kruzer frame
After completing the Cycling for Sight-Border to Coast ride, I spoke to Simon Henderson from Super Stoked Cycles, regarding the cracked frame on my Silverback Vida 2 and it being out of warranty.
Simon suggested and offered to contact Silverback Cycles on my behalf. Within a day I was asked to take photos of the frame and it was sent to Silverback by Simon. The next day Simon informed me that Silverback will honour the warranty and replace my frame at no cost. I’m now the proud owner of a Silverback Sola 2, 2016 edition. Thank you to Simon from Super Stoked Cycles, for going the extra mile. This is what service, customer satisfaction and dedication is all about in the service industry.
Johan from Silverback, you and Silverback have shown the value of your brand name in terms of commitment and after sale service to your customers. That proves your commitment to cycling and your customers. You have my custom and brand loyalty for life.
Simon, you and Super Stoked Cycles have my custom and word of mouth advertising as the best bike store that I ever dealt with. Thank you.